Terms of Service
Welcome to Rozy Rental. These Terms of Service ("Terms") are an agreement between you and Rozy Rental ("Rozy Rental", "we", "us", "our") for your use of the Rozy Rental mobile app, our website and related services (together, the "Service"). By creating an account, tapping "Agree and continue", or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Service.
1. About the Service
Rozy Rental is a platform for finding and managing rented rooms, flats and PGs in India. Property owners can list properties and rooms, add and manage tenants, create rent and electricity bills, send announcements and prepare draft rent agreements. Tenants can search for rooms, save rooms, contact owners, and see their current stay, bills, announcements and rental history. The Service also includes emergency helpline numbers, a support chat, and reporting tools.
2. Eligibility and acceptance
- You must be at least 18 years old and legally able to enter into a contract and a rental arrangement in India.
- You must give true and current information, and keep it up to date.
- If we change these Terms in an important way, we may ask you to accept them again before you continue.
3. Your account
- You log in with your mobile number and an OTP. Do not share your OTP or your phone with anyone, and do not let another person use your account.
- One mobile number can have one account. You choose to be a tenant or a property owner when you register, and this choice cannot be changed later.
- For your security, we may sign you out when your account is used on another device, or when we suspect misuse.
- You are responsible for everything done through your account, unless it happened because of something outside your reasonable control. Tell us at once if you think someone else has used your account.
4. Our role
Rozy Rental is an intermediary platform. Any rental arrangement is only between the owner and the tenant. We do not own, inspect, manage or guarantee any property, we do not take part in any negotiation or agreement, and we do not collect rent or deposits. We do not guarantee that a listing is accurate or available, that an owner owns or may rent a property, or that a tenant will pay or behave well. A listing shown in the app is not a certificate or approval by us, unless a badge or feature clearly says otherwise.
5. Property owners
If you list a property, you promise that:
- you own it or have the legal right to rent it out, and you have the consent of any co-owner or other person whose consent is needed;
- the listing, rent, deposit, photos, address, amenities, rules, and electricity board and meter or consumer number are true, current and not misleading, and the photos are of the actual property;
- you keep the availability of each room up to date, and you follow all rental, housing, tax and local laws and any society or building rules;
- you will not discriminate unlawfully against anyone.
A property goes live as soon as the owner adds it. We do not check listings before they are published, and we do not promise that every listing is checked. Our team reviews properties after they are published. If a property looks suspicious or unclear, or if we receive a complaint, we may put it on "Pending" (it is hidden from tenants until we have checked it), ask you for proof such as ownership or the right to rent, edit or remove the listing, reject the property or ban it, if it breaks these Terms or looks false or unsafe. Listings have reasonable limits (for example, up to 100 rooms per property). The meter or consumer number is used to check that a listing is genuine, and tenants see it only in a masked form.
6. Tenants
- You must check the property, the owner's identity and right to rent, the rent, deposit, electricity, water and maintenance charges, the house rules and the rental agreement yourself, and visit the property before you pay anything.
- Do not rely only on what is shown in a listing.
- When you view a room, the owner is notified with your name, mobile number and profile photo so that the owner can contact you. By viewing a room you agree to this.
7. Tenant information entered by owners
When an owner adds a tenant, the owner may enter the tenant's name, mobile number, photo, move-in date, number of members, blood group (optional), emergency contacts, an optional email address, and whether the tenant holds a licensed weapon with its licence number. Owners must:
- get the consent of the tenant and of each emergency contact before entering their information;
- enter only true information, use it only to manage the tenancy, keep it confidential, and not share or sell it;
- remove or correct it when asked by the person it belongs to.
The app does not ask for or store Aadhaar or any other government ID number of a tenant. Owners should keep their own physical copy of a tenant's ID.
8. Bills, announcements and records
- Owners are fully responsible for the rent, electricity, water and other amounts they enter in bills, and for marking bills as paid or unpaid. Bills and bill records are only a record-keeping tool. We are not an auditor, a collection agency or a party to any bill, and we do not settle disputes about amounts.
- Announcements may be sent only to the tenants of your own property and only about the property, rent, rules, safety or other genuine tenancy matters. Do not send spam, offers, threats, abuse or false information.
9. Free draft rent agreements
- The app lets an owner prepare a free draft rent agreement. The owner and the tenant must be present together, and they sign on the owner's phone. The PDF is created on your phone and is not stored on our servers. It is yours to keep and share.
- It is only a draft. It is not stamped, notarised or registered, and it is not legal advice. Depending on your state and the length of the tenancy, an agreement may need to be printed on stamp paper and/or registered. You are responsible for checking and meeting these requirements, and for the terms you choose. Please get legal advice if you are unsure.
- A draft does not by itself make a tenancy valid until both parties have properly signed and completed it.
10. Verification badge
- A verified tick is optional. To ask for it, you first complete a short live face check in the app (you are asked to blink; it runs only on your phone and nothing from it is saved or sent to us). It only shows that a live person was in front of the camera. Then you send an email to our support address with a photo of one government ID (for Aadhaar, with the first 8 digits covered) and your name and mobile number. This is done by email and not through the app. The ID is not stored in the app or its database. We delete the email and the photo within 30 days after the check. See our Privacy Policy for details.
- Everything you send must be genuine and belong to you. Sending false, forged or altered documents leads to suspension or a permanent ban.
- The badge cannot be bought. We may give it, refuse it or remove it at any time. A badge shows only that we checked an ID. It is not a guarantee that a person, property or deal is safe or genuine.
11. Court Record Check
- This tool opens the public eCourts portal of the Government of India inside the app. We do not run, control or guarantee that portal, and its results may be incomplete, old or about a different person with the same name.
- Use it only for a genuine tenancy decision, and only with the applicant's consent. Never use it to harass, threaten, blackmail, shame or unfairly treat anyone, and keep what you find confidential.
- Do not treat the result as proof, and do not make a decision only because of it. Compare the details carefully, and follow the law.
- We do not store the names you type for this check.
12. Emergency helplines
The helpline list is only for information. Numbers can change or differ by state, and we are not a government or emergency service. In an emergency, call the official service directly. We are not responsible for any delay or failure of any helpline.
13. Payments and fees
- The Service is free at present and does not process any payment. Rent, deposits, bills and any other money are paid directly between the owner and the tenant, outside the app. We are not responsible for any money you pay to another person.
- Please be very careful before sending advance rent, a deposit or any fee, and never pay for a room you have not seen. We do not take brokerage.
- If we add paid features in the future, we will tell you the price and the terms before you pay anything, and we will update these Terms.
14. Acceptable use
You must not:
- break any law, or use the Service for anything illegal, fraudulent, abusive or deceptive;
- post false, misleading, copied or unlawful content, or content that is defamatory, obscene or violates anyone's privacy or rights;
- pretend to be another person, or collect, copy, scrape or sell other people's data or our data;
- harass, threaten or spam anyone, or misuse announcements, reports or support;
- try to get into other accounts, bypass login or security, abuse OTPs, upload viruses, or overload or interfere with the Service;
- copy, reverse engineer or resell the app.
15. Fraud and scams
Fake listings, fake identities, false documents, advance-payment scams and similar acts are strictly forbidden. We may remove such content, ban accounts and properties, and share information with the police or other authorities where the law requires or allows it. Please report anything suspicious from the app.
16. Your content
You keep the rights to the photos, text and other content you upload. You give us a free, worldwide permission to store, display and process it only as needed to run, secure and improve the Service. You promise that you have the right to upload it and that it is true and lawful. We may remove content that breaks these Terms or the law.
17. Reports, support and feedback
You can report a problem or a property, and send feature requests and support messages from the app. Please report honestly: false or repeated reports made to harm someone may lead to action against your account. We review reports and may act on them, but we cannot promise any particular result or time. You allow us to use your ideas and feedback freely, without payment or credit.
18. Suspension, ending and deleting your account
- We may warn you, limit, suspend or end your account, or put a property on hold (Pending), ban or remove properties and content, if you break these Terms or the law, give false information, put others or the Service at risk, or if we are required to by law.
- You may stop using the Service at any time and delete your account in the app (Profile > Settings & Support > Account > Delete Account) or as shown on our Delete Account page. A tenant with an active stay must first be vacated by the owner, and an owner must first delete all their properties.
- What is deleted and what may remain is explained in our Privacy Policy.
19. Intellectual property
The Rozy Rental app, name, logo, design, text and software belong to us or our licensors and are protected by law. We give you a limited, personal, non-transferable permission to use the app as allowed by these Terms. Nothing here gives you ownership of any of it.
20. Third-party services
The Service uses third-party services, for example Google Firebase and Google Cloud (login, data storage, notifications and analytics), your phone's location services, an email service for confirmation emails, the government eCourts portal, and your own phone, WhatsApp and email apps. They have their own terms and privacy policies, and we are not responsible for them.
21. Disclaimer
To the fullest extent the law allows, the Service is provided "as is" and "as available", without any promise about accuracy, availability, safety or suitability for a purpose. We do not promise that the Service will always work without interruption or error. We may change, pause or stop any part of it.
22. Limitation of liability
To the fullest extent the law allows, Rozy Rental and its owners and team are not liable for any indirect or consequential loss, loss of money, deposit, rent, profit or data, or for anything done or not done by an owner, a tenant or any other person, or for any dispute between users. Our total liability for any claim connected to the Service is limited to the amount you paid us for the Service in the 12 months before the claim, which is nil while the Service is free. Nothing in these Terms limits any liability that cannot be limited by law.
23. Indemnity
You agree to compensate and protect Rozy Rental against claims, losses and costs (including reasonable legal fees) that arise from your content, your listings, your misuse of the Service, your breach of these Terms or the law, or your dispute with another user.
24. Disputes between users
An owner and a tenant should first try to settle any dispute between themselves. We do not act as a judge, arbitrator or legal representative, and we do not have to take sides, but we may help by sharing information where the law allows.
25. Privacy
Our Privacy Policy explains what information we collect and how we use and protect it, and forms part of these Terms.
26. Changes to the Service and to these Terms
We may update the Service and these Terms from time to time. The "Last updated" date above shows the latest version. If a change is important, we will tell you in the app and may ask you to accept the new Terms. If you keep using the Service after a change, you accept it. If you do not agree, please stop using the Service and delete your account.
27. Governing law and disputes
These Terms are governed by the laws of India. Please first contact us to try to settle any issue in good faith. Any dispute that is not settled will be subject to the courts at Chandigarh, India.
28. General
- If any part of these Terms is found invalid, the rest stays in force.
- If we do not enforce a right at any time, it does not mean we give it up.
- You may not transfer your rights under these Terms to anyone else. We may transfer ours as part of a business change.
- These Terms and our Privacy Policy are the full agreement between you and us about the Service. We may send you notices in the app or by email or SMS.
29. Contact and Grievance Officer
For any question, complaint or legal concern about the Service or these Terms:
- Email: rozyrentalofficial@gmail.com
- Website: www.rozyrental.in
- Grievance Officer: Rozy Rental
- Address: Kishangarh, chandigarh, 160101
We will reply within a reasonable time and within the time required by Indian law.
