Building Trust & Safety Together
Rozy Rental is a platform where owners and tenants deal with each other directly. To keep it fair, safe and honest, everyone who uses it must follow these standards. They are part of our Terms of Service.
1. No Brokerage & Honest Money
- No brokerage: Rozy Rental does not charge brokerage. Owners and agents must not ask tenants for brokerage for a room found through the app.
- Honest prices: State the true monthly rent, the deposit and any extra charges (electricity, water, cleaning, maintenance) in the listing. No hidden charges.
- No advance-money scams: Never ask for token, booking or advance money online before the tenant has seen the room in person. Tenants should never pay for a room they have not seen.
2. Real & Accurate Listings
- Real photos: Room photos must show the actual, current condition of the property.
- No false claims: No wrong room sizes, fake amenities (like AC or Wi-Fi), duplicate listings, or false addresses or meter details.
- Only what you may rent: List only property that you own or have the right to rent out.
- Keep it current: Mark a room as occupied when it is rented, and update the rent when it changes.
3. Respect & Fair Treatment
- Courteous language: Owners and tenants must be polite and professional in calls and messages.
- No discrimination: Unlawful discrimination based on religion, caste, region, gender, marital status, disability or profession is not acceptable.
- No harassment or spam: No threats, abuse, repeated unwanted calls or marketing messages.
4. Tenants' Privacy & Data (for Owners)
- Consent first: Get the consent of the tenant and of the emergency contacts before entering their details in the app.
- Use it only for the tenancy: Never share, post, sell or misuse a tenant's phone number, photo or other details.
- IDs: The app does not store Aadhaar or other ID numbers. If you keep a copy of a tenant's ID, keep it safe and use it only for the tenancy.
- Court Record Check: Use it only with the applicant's consent and never to harass or shame anyone. The results may be incomplete, so do not treat them as a final decision.
5. Announcements & Bills
- Send announcements only to your own tenants and only about genuine matters such as rent, rules, repairs or safety.
- Enter rent and electricity figures in bills honestly and correctly.
6. Safety & Fraud
- Inspect in person: Visit the room, and check the owner's identity and the agreement, before paying any deposit or rent.
- A badge is not a guarantee: A verified tick or an approved listing does not promise that a person or a deal is safe. Always check for yourself.
- Report it: Use "Report a Property" or "Report a Problem" in Settings & Support, or the support chat, to tell us about fake or suspicious listings and behaviour.
- Legal action: Fake identities, false documents and fraudulent money requests may be reported to the police or other authorities.
7. If These Rules Are Broken
- Properties go live as soon as they are added, and we review them afterwards. We may put a property on hold ("Pending", hidden from tenants until we have checked it), remove a listing, reject or ban a property, limit or suspend an account, or report the matter to the authorities.
- In serious cases such as fraud or a safety risk, this can happen immediately and without notice. In other cases we try to warn first.
- If you think a decision was wrong, write to us at rozyrentalofficial@gmail.com with the details and we will review it.
Agreement Notice: By continuing to use Rozy Rental, you agree to follow these Community Guidelines. Serious violations can lead to property rejection or permanent account suspension.
Rozy Rental Community Guidelines • Last updated: 2 November 2026
