Privacy Policy
Rozy Rental ("Rozy Rental", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information the Rozy Rental mobile app and our website (together, the "Service") collect, why we collect it, how it is used and shared, how long we keep it, and the choices you have. By creating an account and using the Service you confirm that you have read and understood this policy and you consent to the use of your information as described here.
1. About Rozy Rental
Rozy Rental helps people in India find rooms, flats and PGs for rent, and helps property owners list and manage them. Through the app:
- property owners can list properties and rooms, add tenants, create rent and electricity bills, send announcements and prepare draft rent agreements;
- tenants can search for rooms, save rooms, contact owners, and view their current stay, bills, announcements and rental history.
Rozy Rental is a platform that connects owners and tenants. Unless we clearly say otherwise, Rozy Rental is not the landlord, tenant, broker or real-estate agent, and is not a party to any rental agreement between users. Rent, deposits and other terms are agreed directly between the owner and the tenant.
2. Information we collect
2.1 Information you give us
- Account: your mobile number (used for OTP login), name, account type (tenant or property owner), and optionally your email address and profile photo. We do not use passwords.
- Address: your home address, area, city, state and pincode. You can save up to five addresses. It is used to show rooms and alerts near you.
- Property owners: property name and address, property and room photos, room details (type, rent, amenities, furnishing, rules, availability), house rules, the electricity board and the meter or consumer number of the property, bills you create (readings, amounts), announcements you send, and the details you type into a draft rent agreement.
- Tenants: rooms you save, and the fact that you viewed a room (the owner is notified with your name, mobile number and profile photo, so that the owner can contact you).
- Reports and requests: problem reports, property reports and feature requests you send, together with your user ID, name and email (if you added one).
- Support chat: the messages you send to our support team, together with your name, mobile number and account type.
2.2 Information about tenants entered by property owners
When an owner adds a tenant to a room, the owner enters the tenant's name, mobile number, photo, move-in date, number of members, blood group (optional), two emergency contacts (name, relationship and phone), an optional email address, the agreement period, and whether the tenant holds a licensed weapon (with the weapon name and licence number, only if applicable).
The app does not ask for or store a tenant's Aadhaar or any other government ID number. Owners are asked to keep their own physical copy of the tenant's ID.
Owners must obtain the consent of the tenant and of the emergency contacts before entering their information. If a person adds you in this way and you do not agree, contact us and we will help.
2.3 Information collected automatically
- Device and app information: a device token (used to send push notifications), an app installation identifier, app version, operating system and device model.
- Usage information: the screens you open and the actions you take in the app, collected through Google Analytics for Firebase to understand and improve the app.
- Activity records: a short record of important actions (for example adding a property, assigning a tenant, logging out) with your user ID, mobile number, email (if any) and role, kept for security and fraud prevention.
2.4 Location
We use your device location only when you tap "Use Current Location" while entering an address. It is converted into an address that you can edit before it is saved. We do not track your location in the background and we do not store your live location. The nearby rooms you see are based on the address you saved, not on your live location. Location permission is optional: you can type your address instead.
2.5 Photos
You may upload photos of yourself, properties, rooms and tenants. The app asks for camera or photo access only when you choose to add a photo. Photos are stored securely and are shown only as described in section 4.
2.6 Optional identity verification
You can ask for a verified badge. It has two steps.
Step 1: live face check. The app uses your front camera and asks you to blink, to check that a real person is in front of the camera. This check runs only on your phone, using Google's ML Kit. The camera images are not saved, not uploaded and not sent to us, and we do not keep any face scan or face data. The check does not compare your face with your ID and does not identify you.
Step 2: ID by email. The app then opens your own email app with a ready message addressed to our support email. You choose whether to send it. If you send it, you attach a photo of one government ID (for example an Aadhaar card, with the first 8 digits covered) and write your name and mobile number. This is done by email, not through the app: the photo is not uploaded in the app and is not saved in the app or its database. Our team looks at it only to confirm your identity, marks your profile as verified, and deletes the email and the photo from our mailbox within 30 days after the check. We do not share it with anyone, except when the law requires it.
2.7 What we do not collect
- Aadhaar or other government ID numbers inside the app, or passwords (optional verification by email is explained in section 2.6).
- Your contacts, SMS messages, call logs, microphone recordings or files.
- Payment card or bank details. The app currently has no paid features. If we add them in the future, we will update this policy before they start.
- Face images, face scans or face templates. The live face check runs on your phone, and nothing from it is saved or sent to us.
3. How we use your information
- to create your account, verify your mobile number and keep your account secure;
- to show you rooms, owners and alerts relevant to your area;
- to let owners manage properties, rooms, tenants, bills, announcements and draft agreements;
- to notify owners when a tenant views a room, and to send you push notifications you have allowed;
- to respond to reports, support requests and feature requests, and to send you a confirmation email when you submit a report;
- to review listings, prevent fraud and misuse, and verify that a listing is genuine (using the electricity board and meter details);
- to understand how the app is used, fix problems and improve it;
- to comply with the law and enforce our Terms of Service.
4. Who can see your information
| Who | What they can see |
|---|---|
| Tenants | For live listings (listings that are not pending or banned): the property and room details and photos, rent, the owner's name, photo, verified status and mobile number, and the property rules. The meter or consumer number is shown masked (only the last four characters). |
| Property owners | The name, mobile number and photo of a tenant who views their room, and all the details they enter themselves about their own tenants. |
| Tenants in the same city or area | Alerts about new rooms and properties listed near them (without any personal details of other tenants). |
| Our team | Account, listing, report and activity information, to review listings, handle reports, give support and keep the app safe. Staff access is limited by role and recorded. |
| Other users | Cannot see your email address, your home address or your other profile details. |
5. Sharing and service providers
We do not sell your personal information. We use service providers who process data only to run the Service:
| Provider | Purpose |
|---|---|
| Google Firebase and Google Cloud (Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Cloud Messaging, Analytics) | OTP login, storing app data and photos, running app services, sending push notifications and usage analytics. |
| Your device's location and geocoding service | Turning your location into an address when you tap "Use Current Location". |
| EmailJS | Sending you the confirmation email after you submit a report. |
| Google (Gmail) | Our support mailbox, which receives the emails you choose to send us (for example verification requests and support emails). |
| Government eCourts portal (services.ecourts.gov.in) | Opened inside the app when an owner uses the Court Record Check. The name typed there is searched on that government website under its own policy. Rozy Rental does not store it. |
| FormSubmit | Delivers the messages you send through the contact form on our website to our support mailbox. |
| Google ML Kit (on your phone) | Runs the live face check on your phone. Your camera images stay on your phone. ML Kit may contact Google from time to time to get updates, and may send technical performance information to Google, under Google's own privacy policy. |
When you tap a call, WhatsApp or website link in the app, the other app or your browser opens and its own privacy policy applies. We may also disclose information if the law requires it, to respond to valid legal requests, or to protect the rights, safety and property of our users and of Rozy Rental.
6. Where your data is stored and how we protect it
Our database and servers are hosted by Google, mainly in India (Mumbai). Some Google services such as login, notifications and analytics may process data in other countries. Data is encrypted in transit. We use access rules and role-based permissions so that every user can see only the information they are allowed to see. No system is completely secure, so please keep your phone and OTP safe and do not share them.
7. How long we keep your information
| Information | Kept for |
|---|---|
| Account, profile, saved rooms, saved addresses, notifications and device tokens | Until you delete your account (device tokens are also removed when you log out). |
| "Room viewed" alerts sent to owners, and announcements | About 30 days. |
| Tenant records, bills and announcements entered by an owner | While the stay continues. When the owner vacates a tenant, the tenant record and bills of that stay are removed, and a summary of the stay is kept in the tenant's own rental history until the tenant deletes the account. |
| Activity records (security and fraud prevention) | Up to 90 days. |
| Reports and feature requests | As long as needed to review and act on them. |
| Analytics data | According to Google Analytics retention settings. |
| Support chat messages and tickets | About 30 days after the last message. |
| Verification emails and ID photos | Deleted from our mailbox within 30 days after the check. |
8. Your choices and rights
In line with applicable Indian laws, including the Information Technology Act, 2000 and, as it comes into force, the Digital Personal Data Protection Act, 2023, you can:
- Access and correct your information: view and edit your profile in the app (Profile > Edit).
- Control notifications: switch push notifications and new listing alerts off in Settings & Support, and allow or deny location, camera and notification permissions in your phone settings at any time.
- Delete your account and data (section 9).
- Withdraw consent, ask questions or complain by writing to us (section 15). Withdrawing consent may mean we can no longer provide the Service to you.
9. Deleting your account
You can delete your account in the app: Profile > Settings & Support > Account > Delete Account. You can also follow the steps on our page How to delete your account, or email us.
- What is deleted: your profile, photos, saved rooms, addresses, notifications, rental history, device tokens, the email lock on your account, and your login.
- What may remain: records an owner created about their own tenants (these belong to that owner), reports and feature requests you sent, and activity records (up to 90 days). A short record that the account was deleted is kept for 90 days.emails you sent to our support address (ID photos are deleted within 30 days after verification).
- Before you delete: a tenant with an active stay must first be vacated by the owner, and an owner must first delete all their properties.
10. Children
Rozy Rental is meant for people who are 18 years of age or older. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
11. Responsibilities of owners and tenants
Property owners
- must have the right to list the property and give accurate listing information, photos and meter details;
- must get the consent of tenants and emergency contacts before entering their information, use it only for managing the tenancy, and keep it confidential;
- must follow applicable rental, housing and local laws.
- must use the Court Record Check only with the applicant's consent, follow the law, and not treat the results as a final decision (the records come from the government's eCourts portal and may be incomplete).
Tenants
- must give accurate information and should check the property, the rent and the deposit terms themselves before paying anything;
- should verify the owner's identity before signing any agreement.
Draft rent agreements made in the app are generated on your own phone and are not stored on our servers. They are free drafts, are not stamped or notarised, and are not legal advice.
12. Content
By uploading photos or text you confirm that you have the right to share them and that they do not break the law or another person's rights. We may remove content that violates our policies or the law.
13. Our website
Our website rozyrental.in is hosted on Google's Blogger platform. Google may use cookies and similar technologies to run the website and measure traffic, under Google's own privacy policy. The mobile app does not use cookies.
The contact form on our website sends your name, email address and message to our support mailbox through a third-party form service (FormSubmit). We use them only to reply to you.
14. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest version. If we make important changes (for example when we add paid features), we will tell you in the app.
15. Contact us and Grievance Officer
For any question, request or complaint about your privacy or your data, contact:
- Email: rozyrentalofficial@gmail.com
- Website: www.rozyrental.in
- Grievance Officer: Rozy Rental
- Address: kishangarh, chandigarh, 160101
We will reply within a reasonable time and within the time required by Indian law.
